UCSM

Utility Customer Service Management Ltd.

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New, Altered or increased Utilities (Gas, Electric or Water)
This service ranges from one-off supplies to multiple supplies across a development area and includes domestic, commercial, industrial and agricultural supplies.
The core ingredient being management of all ongoing contact with the local utility Company to the benefit of you the customer.

On site works
To take advantage of the introduction of Competition in Connection.

Movement or removal of the Electricity Supply Companies equipment
This involves overall project management. We have found that cost is often the prominent factor with this type of work and that obtaining good advice at an initial stage, proves to be a critical factor with regard the overall cost.

Complaint handling and General advice
Would include realistic advice on likely outcomes and optimum methods of escalation.

Load monitoring
With the ever increasing cost of Electricity it is imperative that consumers clearly understand how much they are using and when. We are able to monitor single or three phase supplies over a period of time and produce graphs showing concumption details against time. This is then able to inform decisions about operations with a view to ensuring electrcity costs are kept to a minimum. The same system can be used to help balance three phase supplies.

View of load graph

Charging Principles
Charging arrangements generally involve a small initial payment, followed by a number of staged payments which would be based purely on your continued satisfaction with the service you are receiving.

© 2005 Utility Customer Service Management Ltd.
Registered in England and Wales No.05390048 VAT reg. No.850 9416 19