Utility Customer Service Management Ltd.

LINKS
Home Page
About us
Service details
FAQ
Testimonials
Stories
History
Customer Service Awards
Links

E-mail us

Phone
0845 056 0256
(Local rate)

You are now at the
History page

August 2010
Company prepares for introduction of new standards for electricity connections being introduced in October.

July 2010
Company introduces Excellent Customer Service award scheme.

February 2010
Company Managing Director becomes President of the local Chamber of Trade & Commerce.

January 2010
UCSM takes part in consultation process with Ofgem with view to revising disputes procedures.

December 2009
Links established with new Lloyds accredited Independent Connections Provider (ICP).

October 2009
UCSM takes part in National Customer Service Week.

August 2009
UK expert in Regulatory affairs (Energy Market) joins team at UCSM.

April 2009
Company Managing Director becomes member of Institute of Customer service.

March 2009
Links established with Anaerobic Digester expertise to help develop aspect across UK.

February 2009
Company Managing Director becomes Vice President of the local Chamber of Trade & Commerce.

November 2008
Company Managing Director helps The Institution of Engineering and Technology in its registration process.

October 2008
Company commences load monitoring checks for Customers.

September 2008
Further submissions made to Ofgem with view to improved Customer service in industry.

August 2008
Company commences work with Birmingham City Council (largest Local Authority in Europe).

March 2008
Company enters into agreement with utility consultant so that Customers can benifit from this extended service.

November 2007
Company commences work in London area.

October 2007
Company completes work on house featured in "Grand Designs".

September 2007
Company submits data to Ofgem with view to improved Customer service across industry.

July 2007
Business hit by problems associated with the Great Gloucestershire Flood.

October 2006
Formal submission made to Ofgem on development of industry and in particular, Customer service..

Formal link with supplier npower established with view to improved service to Customers.

June 2006
Feature in national publication "Construction News".

February 2006
Meeting with Ofgem with view to increased competition in industry.

October 2005
First amount of compensation recovered for a Customer as a result of poor Customer service from a utility company.

July 2005
Company launch and commencement of trading.

March 2005
Company formed.