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December 2011 Company makes submissions to Ofgem with view to improved Customer service in industry and extending contestability. September 2011 Company takes part in debate with Ofgem on developments with Distributed Generation in the UK. August 2011 Company starts discussions between Scottish Power and Western Power Distribution in regard a possible 11kV interconnector to bring about benefits to hundreds of Customers. July 2011 Company launches new web site April 2011 Company Managing director joins Ofgems MCSG (Metered Connections Steering Group) February 2011 Company Managing Director re-elected President of the local Chamber of Trade & Commerce after first year results show an increase in membership of 23% and the transition of a financial loss in the previous 3 years to a healthy surplus as well as raising £1400 for Charity . January 2011 Company commences support by way of free service to Gloucester Rowing Club and the construction of their new Club House in Gloucester. December 2010 Company presents embedded generation options to Herefordshire farmers. August 2010 Company prepares for introduction of new standards for electricity connections being introduced in October. July 2010 Company introduces Excellent Customer Service award scheme. February 2010 Company Managing Director becomes President of the local Chamber of Trade & Commerce. January 2010 UCSM takes part in consultation process with Ofgem with view to revising disputes procedures. December 2009 Links established with new Lloyds accredited Independent Connections Provider (ICP). October 2009 UCSM takes part in National Customer Service Week. August 2009 UK expert in Regulatory affairs (Energy Market) joins team at UCSM. April 2009 Company Managing Director becomes member of Institute of Customer service. March 2009 Links established with Anaerobic Digester expertise to help develop aspect across UK. February 2009 Company Managing Director becomes Vice President of the local Chamber of Trade & Commerce. November 2008 Company Managing Director helps The Institution of Engineering and Technology in its registration process. October 2008 Company commences load monitoring checks for Customers. September 2008 Further submissions made to Ofgem with view to improved Customer service in industry. August 2008 Company commences work with Birmingham City Council (largest Local Authority in Europe). March 2008 Company enters into agreement with utility consultant so that Customers can benifit from this extended service. November 2007 Company commences work in London area. October 2007 Company completes work on house featured in "Grand Designs". September 2007 Company submits data to Ofgem with view to improved Customer service across industry. July 2007 Business hit by problems associated with the Great Gloucestershire Flood. October 2006 Formal submission made to Ofgem on development of industry and in particular, Customer service.. Formal link with supplier npower established with view to improved service to Customers. June 2006 Feature in national publication "Construction News". February 2006 Meeting with Ofgem with view to increased competition in industry. January 2006 UCSM commences first charitable donation of service to local community group. October 2005 First amount of compensation recovered for a Customer as a result of poor Customer service from a utility company. July 2005 Company launch and commencement of trading. March 2005 Company formed. |
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Utility Customer Service Management Ltd.
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